Wildsino KYC & AML Policy

KYC, or Know Your Customer, refers to the process by which a platform confirms the identity of its users. This involves collecting and verifying personal information and documentation to ensure that each account is associated with a real, identifiable individual. KYC procedures are a standard requirement in regulated financial and gambling environments across Canada and internationally.

AML, or Anti-Money Laundering, refers to a broader framework of measures designed to detect and prevent the use of a platform for illegal financial activity. This includes efforts to identify transactions that may be linked to criminal proceeds, tax evasion, fraud, or terrorism financing (CTF).

The Practical Role of These Procedures

Together, KYC and AML requirements fulfill several key functions on the Wildsino platform:

• Confirming the identity of each registered account holder before processing withdrawals or large transactions;
• Detecting and reporting suspicious activity to the appropriate regulatory authorities;
• Preventing the platform from being used as a vehicle for financial crime;
• Maintaining compliance with Canadian regulatory standards and licensing conditions;
• Supporting responsible gaming by confirming user age and identity.

These procedures are applied consistently and without discrimination to all users who meet defined thresholds or trigger review criteria.

ID verification is a core element of secure and compliant online gambling operations. Wildsino may request identity documents at various stages of a user's account lifecycle. The circumstances that may trigger a verification request include, but are not limited to:

• Registration of a new account, to confirm identity and eligibility;
• Withdrawal requests above a specified threshold, to confirm that the account holder is the authorized recipient of funds;
• Discrepancies detected in account information or transaction history;
• Requests from regulatory bodies or law enforcement authorities;
• Routine compliance reviews conducted periodically across user accounts;
• Detection of account activity that may indicate unauthorized access or misuse.

Benefits of Completing Verification

Completing document submission and ID verification produces measurable benefits for users:

• Faster processing of withdrawals and payment requests;
• Reduced likelihood of account suspension or fund holds;
• Confirmation of account ownership in the event of a dispute;
• Greater account security through verified identity records;
• Compliance with legal age requirements, ensuring access is restricted to adults.

Verification is a shared responsibility between the platform and its users. Cooperating promptly with requests supports a more secure and transparent experience for all parties.

During the verification process, Wildsino may request several categories of documentation. The specific documents required will depend on the nature of the review and the user’s account status.

Identity Verification

To confirm personal identity, users may be asked to submit one or more of the following:

• A government-issued photo identification document, such as a passport, provincial driver’s licence, or national identity card;
• A clear, unobstructed photograph or scan of the front and back of the document;
• A selfie or real-time verification image, depending on the verification method used.

Proof of Address

To confirm residential address, users may be asked to provide:

• A recent utility bill (no older than three months);
• A bank statement showing the account holder’s name and address;
• An official government correspondence issued to the registered address.

Payment Method Verification

To confirm ownership of financial accounts used on the platform, users may be asked to submit:

• A screenshot or statement from the payment provider confirming account ownership;
• Partial card details or masked payment account information, as applicable;
• Additional documentation where the payment method is linked to a third party.

Additional Personal Data

In certain circumstances, additional personal data may be requested, including date of birth confirmation, tax identification records, or supplementary identity documentation. All submitted materials are handled in accordance with the platform’s privacy obligations.

The verification process on Wildsino is structured to be as straightforward as possible for users while meeting applicable regulatory requirements.

How the Process Works

1. A verification request is initiated, either automatically by platform systems or through a manual compliance review.
2. The user is notified of the specific documents or information required to complete the review.
3. The user submits the requested materials through the designated upload method within the account portal or through another specified channel.
4. The submitted documents are reviewed by the compliance team to confirm authenticity, accuracy, and completeness.
5. The user is informed of the outcome, including whether additional materials are needed.
6. Upon successful verification, the account is updated to reflect verified status.

Processing Times

Verification reviews are conducted within a reasonable timeframe, though processing times may vary based on document quality, submission completeness, and current review volumes. Users may be contacted with follow-up requests if submitted materials are unclear, incomplete, or do not meet the required standards.

During the Review Period

Account functionality, including the processing of withdrawal requests, may be limited or placed on hold during an active verification review. This is a standard compliance measure and is not an indication of wrongdoing. Users are encouraged to respond to any follow-up requests promptly to minimize delays.

Wildsino maintains a structured AML programme consistent with its regulatory obligations. This programme is designed to identify and address financial activity that may indicate money laundering, terrorism financing, or other forms of financial misconduct.

Core AML Procedures

The following measures are integrated into platform operations to support AML compliance:

• Ongoing transaction monitoring to identify patterns or amounts that deviate from expected user behaviour;
• Risk-based assessment of user accounts, with enhanced scrutiny applied to higher-risk profiles;
• Detection of suspicious activity through automated systems and manual review;
• Internal reporting obligations for compliance personnel when suspicious activity is identified;
• Reporting of relevant activity to Canadian financial intelligence authorities as required by applicable law;
• Maintenance of records related to verification, transactions, and compliance reviews for the periods specified under applicable regulations.

Designated Compliance Function

Wildsino maintains a designated compliance function responsible for overseeing AML procedures, conducting internal training, and ensuring that the platform’s policies remain aligned with current regulatory requirements. This function operates independently and has the authority to initiate account reviews, request additional documentation, and recommend account restrictions where warranted.

Transaction monitoring is a fundamental component of the platform's AML framework. Financial activity conducted through Wildsino is subject to automated screening and, where warranted, manual review by compliance personnel.

How Transactions Are Monitored

Automated systems are used to track financial activity across all user accounts. These systems are configured to flag activity that may warrant further review, including:

• Deposits or withdrawals that exceed defined thresholds;
• Multiple transactions conducted within a short timeframe;
• Transactions involving payment methods that differ from those previously used;
• Patterns of activity inconsistent with a user's established account history;
• Funds routed through accounts that have not completed full verification.

Risk-Based Assessment

Not all accounts carry the same level of risk. Wildsino applies a risk-based approach to compliance, meaning that the level of scrutiny applied to an account may vary based on factors such as:

• The geographic location of the account holder;
• The nature and frequency of transactions;
• Whether the account has previously generated compliance alerts;
• Information obtained during the ID verification process.

Higher-risk accounts may be subject to enhanced due diligence, which can include more frequent review, additional document requests, and closer transaction monitoring. This approach is consistent with internationally recognized AML standards.

In certain circumstances, Wildsino may request that users provide information to confirm the origin of funds deposited or wagered on the platform. This type of review is a standard component of AML compliance and is not unique to any individual user or account type.

When Source of Funds Information May Be Requested

Source of funds verification may be initiated in the following situations:

• When the volume or frequency of transactions is inconsistent with the account holder’s declared profile;
• When large or recurring deposits are received without a clear established pattern;
• As part of enhanced due diligence applied to accounts assessed as higher risk;
• When account activity raises questions that cannot be resolved through standard transaction monitoring alone;
• As part of a broader compliance review or in response to a regulatory inquiry.

Acceptable Documentation

Users may be asked to provide one or more of the following to confirm the source of their funds:

• Recent payslips or employment income statements;
• Bank statements demonstrating the origin of transferred funds;
• Documentation relating to investment income, business revenue, or other legitimate financial sources;
• Any other records that substantiate the declared origin of funds.

All documentation submitted for this purpose is treated with the same level of confidentiality as other personal data collected during the verification process. The platform may be required to report findings to relevant Canadian regulatory authorities where required by law.

Certain activities are strictly prohibited under the KYC and AML policy. Engaging in any of the following may result in account suspension, permanent closure, forfeiture of funds, and referral to the relevant regulatory or law enforcement authorities.

Prohibited Conduct

• Submitting false, forged, or altered documentation during the verification process;
• Providing inaccurate or misleading personal data at any stage of account registration or compliance review;
• Using another person’s identity, payment method, or account credentials without authorization;
• Conducting transactions on behalf of a third party without disclosure and approval;
• Attempting to structure deposits or withdrawals in a manner designed to avoid triggering monitoring thresholds;
• Using the platform to process funds derived from criminal activity;
• Creating multiple accounts for the purpose of circumventing verification or compliance restrictions;
• Using payment methods that are not registered in the account holder’s name, without prior verification;
• Attempting to obstruct, delay, or misrepresent information during a compliance or security review.

Any user found to have engaged in these activities will have their account suspended pending investigation. Funds associated with suspected misconduct may be withheld pending the outcome of the review. Wildsino reserves the right to report such activity to the relevant Canadian financial intelligence and law enforcement bodies.

All accounts registered on the Wildsino platform are subject to periodic compliance reviews. These reviews are a routine part of the platform’s regulatory obligations and are not necessarily triggered by any specific wrongdoing.

Circumstances That May Trigger a Review

A compliance check may be initiated under the following conditions:

• A specified period has elapsed since the last verification was completed;
• Transaction volumes or patterns have changed significantly since the account was last reviewed;
• New information has come to light that affects the account’s risk profile;
• A regulatory body or law enforcement authority has made a request related to the account;
• Automated systems have flagged activity for manual review;
• A deposit or withdrawal request falls outside standard parameters for the account.

What Happens During a Review

During an account review, the compliance team may:

• Request updated identity documents or proof of address;
• Ask for clarification regarding recent transactions or account activity;
• Place temporary restrictions on account functionality, including the processing of withdrawals;
• Request source of funds documentation if financial activity warrants further examination.

Users will be notified when a compliance check has been initiated and will be given a reasonable opportunity to respond. Account protection remains the primary objective of these procedures, and cooperation from the account holder is expected to facilitate timely resolution.

All registered users of the Wildsino platform hold specific responsibilities under this policy. Compliance is a shared obligation, and the platform’s ability to operate within its regulatory framework depends in part on users fulfilling these duties.

Accuracy of Information

Users are required to:

• Provide accurate and complete information at the time of account registration;
• Ensure that all personal data associated with the account remains current and reflects the account holder’s actual circumstances;
• Notify the platform promptly if any registered details change, including name, address, or payment method information.

Cooperation with Verification Requests

Users are expected to:

• Respond to verification requests within the timeframe specified in the notification;
• Submit documents that are clear, complete, and genuinely representative of the information being verified;
• Cooperate with follow-up requests without delay;
• Refrain from submitting documents that have been altered, falsified, or do not belong to the account holder.

Compliance with Platform Requirements

Users are obligated to:

• Refrain from engaging in any activity that may constitute a violation of AML or KYC obligations;
• Use only payment methods registered in their own name, or disclose the use of authorized third-party payment accounts;
• Operate a single account unless otherwise authorized by the platform;
• Accept that failure to meet these responsibilities may result in limitations being placed on account functionality, including access to withdrawals.

Users who are uncertain about any aspect of their obligations are encouraged to contact the platform’s support team for clarification.

All personal data and documentation submitted during the verification process is handled in accordance with applicable Canadian privacy legislation and the platform’s privacy policy.

How Submitted Information Is Protected

Wildsino applies the following security measures to protect personal data submitted by users:

• Documents and personal data are transmitted using encrypted communication protocols;
• Access to verification records is restricted to authorized compliance and security personnel only;
• Submitted materials are stored on secured systems with access controls and audit logging;
• Documents are not shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation.

Data Retention

Verification records and associated personal data are retained for the period required under applicable anti-money laundering legislation in Canada. Retention periods are determined by regulatory obligations, not by the platform’s discretion. Once the applicable retention period has passed, records are deleted or anonymized in accordance with privacy standards.

User Rights

Account holders may have rights under Canadian privacy law with respect to their personal data, including the right to request access to information held about them. These rights are subject to limitations where compliance or legal obligations require that certain records be maintained. Users seeking to exercise their privacy rights should refer to the platform’s Privacy Policy or contact the designated privacy officer.

The KYC and AML Policy of Wildsino is subject to periodic revision. Updates may be required in response to changes in Canadian regulatory requirements, amendments to applicable legislation, adjustments to the platform’s risk framework, or guidance issued by relevant financial and gaming authorities.

How Users May Be Informed

When material changes are made to this policy, the platform may notify registered users through one or more of the following methods:

• A notification displayed within the user account interface;
• A communication sent to the registered email address;
• An update to the policy page with a revised effective date clearly indicated.

Reviewing the Current Policy

Users are responsible for reviewing the most current version of this policy at regular intervals. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms. Users who do not agree with the updated policy should cease using the platform and contact the support team to discuss their account status.

The date on which this policy was last reviewed or updated is displayed at the top or bottom of this page. Users are advised to check this date when returning to the policy to determine whether changes have been made since their last review.